[Glen Ullin, ND] – Marian Manor HealthCare Center is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight, the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes Marian Manor HealthCare Center’s outstanding performance in Customer Experience and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Marian Manor HealthCare Center for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “This award, driven by employee feedback, reflects Marian Manor HealthCare Center’s unwavering commitment to fostering an exceptional work environment for its team, while ensuring clients receive the highest standard of care from well-trained, compassionate caregivers.”
Qualifying for the Customer Experience Award signifies that Marian Manor HealthCare Center has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
“The employees in every department truly deserved this award due to the high quality of service provided for the residents” expressed Sandy Gerving, Marian Manor Healthcare Center administrator. “I’m so very proud of our staff and the dedicated care they provide every day,”
Throughout the year 2024, Marian Manor HealthCare Center engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Marian Manor HealthCare Center used this feedback to drive continuous improvement in their care.
